Privacy Policy – Mobilefix Mobile App
App Name: Mobilefix
Website: www.mobilefix.online
1. Introduction
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile app and services.
By using the Mobilefix app, you agree to the terms of this Privacy Policy.
2. Information We Collect
a. Personal Information
When you use our app, we may collect:
- Full Name
- Mobile Number
- Email Address
- Pickup & Delivery Address
- Device Details (Brand, Model, Issue Description)
b. Device & App Information
- Device model and OS version
- App usage data
- Crash logs and performance data
- Unique device identifiers
c. Location Information
- Approximate or precise location (only if required for pickup/delivery services and with your permission)
d. Payment Information
- We do not store card or banking details
3. How We Use Your Information
We use your data to:
- Provide mobile repair services
- Schedule pickups and deliveries
- Communicate service updates
- Improve app performance and user experience
- Provide customer support
- Send service-related notifications
4. Permissions Used in the App
The Mobilefix app may request the following permissions:
- Storage/Media: To upload images of device issues (if applicable)
We only use permissions when necessary and with your consent.
5. Sharing of Information
We do not sell your personal data. We may share information only:
- With service technicians for repair purposes
- With delivery partners for pickup/drop
- With trusted third-party service providers (payment, analytics)
- When required by law or legal process
6. Data Security
We implement reasonable security measures to protect your information. However, no digital platform is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your data only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
8. Third-Party Services
Our app may use third-party services such as:
- Payment gateways (e.g., Razorpay, Paytm, Stripe)
- Analytics tools (e.g., Google Analytics, Firebase)
These services may collect data according to their own privacy policies.
9. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent
- Opt-out of promotional messages
You can contact us to exercise these rights.
10. Children’s Privacy
Our app is not intended for children under 13. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected with a new effective date.
12. Contact Us
If you have any questions or concerns, contact us: